> June 27, 2008 Survey Mandy m.
riverside, CA
post falls, ID
Immediately speak with a representative?
Very Knowledgeable, Very Friendly
She was very friendly and personable. She answered all of my questions and walked me through everything!
yes
yes
no
yes
Furniture Blankets,Ramps,Furniture Dolly,Straps
Very Polite
They did a wonderful job. We appreciated the helpful advice and knowledge that they had.
Just right
Higher than expected.
The space was just right. They cost was a little higher than other company's but theirs were by weight. I liked Movex because we knew the total from the first call!
10
The drivers were the best!!!!
Not a thing!
yes
Movex does the driving
> June 27, 2008 Survey J.
Bethesda, MD
Punta Gorda, FL
Immediately speak with a representative?
Very Knowledgeable, Very Friendly
Very helpful about how much space we would require.
yes
yes
yes
yes
Furniture Blankets,Ramps,Furniture Dolly,Straps
Very Polite
He was very helpful with packing - he advised us how to pack to minimize space
Just right
I saved money by using Movex
It was hard to judge the amount of space needed, our representative gave us good advise, however, if the driver had not helped, we would have needed to buy more space.
10
everything
yes
Referred by a friend
> June 26, 2008 Survey G.
Dearborn Heights, MI
Cape Coral, FL
Immediately speak with a representative?
Very Knowledgeable, Very Friendly
Cliff Wallace was very nice and friendly. He was also very helpful. I changed my mind on how much space to rent on the truck and he immediatly assisted me.
yes
yes
yes
yes
Furniture Blankets,Ramps,Furniture Dolly,Straps
Very Polite
My driver was very nice and polite. I wish I could remember his name to show recognition to him.
Too much
I saved money by using Movex
I was nervous about how much space to use. I ordred a little more than what I needed, but its better to have more than not enough.
10
I have been in the customer service industry for over 25 years, and I expect good service. I received it from all at Movex. Thanks!
Just keep chuggin' along. I can't think of any improvemnets.
yes
Referred by a friend
> June 26, 2008 Survey G.
Dearborn Heights, MI
Cape Coral, FL
Immediately speak with a representative?
Very Knowledgeable, Very Friendly
Cliff Wallace was very nice and friendly. He was also very helpful. I changed my mind on how much space to rent on the truck and he immediatly assisted me.
yes
yes
yes
yes
Furniture Blankets,Ramps,Furniture Dolly,Straps
Very Polite
My driver was very nice and polite. I wish I could remember his name to show recognition to him.
Too much
I saved money by using Movex
I was nervous about how much space to use. I ordred a little more than what I needed, but its better to have more than not enough.
10
I have been in the customer service industry for over 25 years, and I expect good service. I received it from all at Movex. Thanks!
Just keep chuggin' along. I can't think of any improvemnets.
yes
Referred by a friend
> June 26, 2008 Survey Jennifer J.
Tucson, AZ
Saline, MI
Immediately speak with a representative?
Very Knowledgeable, Very Friendly
Ken Kwoka did a great job answering my questions and dealing with our issues. The only comment I might have was promptness in returning phone calls, but I think that has more to do with client load than negligence.
yes
yes
yes
yes
Very Polite
Wafeeq was fabulous. he was very nice, knowledgeable and helpful. He kept us well informed and made adjustments to his schedule based on our needs. He is a great driver and I would highly recommend you keep him contracted as long as you can.
Just right
Just as expected.
Good rate for the space based on the truck quality and equipment provided, especially considering gas prices.
10
Customer service and drivers.
Offering services like shipping a car up front - something I didn't know you provided and could have used.
yes
Moving Equipment available on the truck
> June 26, 2008 Survey Sandra U.
Cheektowaga, NY
Layton, UT
Wait minimal time before speaking to a representative?
Very Knowledgeable, Very Friendly
Scott Good did a great job with answering questions and responding to emails.
yes
yes
yes
yes
Furniture Blankets,Ramps,Furniture Dolly,Straps
Very Polite
Fast Eddie was very personable and easy to work with. He does his job well.
Just right
Just as expected.
10
It was the best move we've done.
yes
Price
> June 25, 2008 Survey Alison M.
Gainesville, FL
Fairfax, VA
Immediately speak with a representative?
Very Knowledgeable, Very Friendly
yes
yes
yes
yes
Very Polite
Veronica was AMAZING! She built us an upper deck for all of our boxes and helped us strap down some of our heavier furniture. Everything arrived intact, thanks to her.
Not Enough
Just as expected.
We would not have had enough space if not for the upper deck that our driver made for us out of beams and plywood.
9
Provided everything necessary for loading the truck
We would have appreciated knowing earlier when the shipment would be delivered to our new address, as we had to scramble to assemble a team of people to help unload at the last minute.
yes
Movex does the driving
> June 25, 2008 Survey Anna L.
Cambridge, MA
Pearland, TX
Immediately speak with a representative?
Very Knowledgeable, Very Friendly
yes
yes
yes
yes
Very Polite
Jim was great--very helpful and friendly.
Just right
I saved money by using Movex
8
yes
Referred by a friend
> June 24, 2008 Survey Rodney T.
Moab, UT
Wright, KS
Immediately speak with a representative?
Very Knowledgeable, Very Friendly
yes
yes
yes
Furniture Blankets,Ramps,Furniture Dolly,Straps
Not Polite
Too much
Just as expected.
The space was to much but I choose to have the whole truck rather than share one.
9
No added fees, Ramp provided, dolly provided.
in question 16 below it was a combination of price and equipment available on the truck.
yes
Price
> June 23, 2008 Survey Gloria W.
Burton, MI
Sheridan, WY
Wait minimal time before speaking to a representative?
Very Knowledgeable, Very Friendly
Kara was very helpful even when i called with what must have sounded like the stupidest questions. I really appreciated all the help.
yes
yes
yes
yes
Furniture Blankets,Ramps,Furniture Dolly,Straps
Very Polite
Larry was very helpful with the really heavy stuff that i could not move on my own. He was a joy to have gotten to know.
Too much
I saved money by using Movex
I just wish there was a return on the space i did't use. Other then that it was perfect.
10
Everything.
Have more people like Larry and Kara working for you.
yes
Other
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