> June 27, 2008 Survey

Name:
Mandy m.

Origin Location:
riverside, CA

Destination Location:
post falls, ID

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
She was very friendly and personable. She answered all of my questions and walked me through everything!

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
no

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
They did a wonderful job. We appreciated the helpful advice and knowledge that they had.

The space on your truck was:
Just right

How was the Movex price for your move?
Higher than expected.

Comments about spacing and pricing?
The space was just right. They cost was a little higher than other company's but theirs were by weight. I liked Movex because we knew the total from the first call!

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
The drivers were the best!!!!

What can we improve?
Not a thing!

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Movex does the driving

> June 27, 2008 Survey

Name:
J.

Origin Location:
Bethesda, MD

Destination Location:
Punta Gorda, FL

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Very helpful about how much space we would require.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
He was very helpful with packing - he advised us how to pack to minimize space

The space on your truck was:
Just right

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
It was hard to judge the amount of space needed, our representative gave us good advise, however, if the driver had not helped, we would have needed to buy more space.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
everything

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Referred by a friend

> June 26, 2008 Survey

Name:
G.

Origin Location:
Dearborn Heights, MI

Destination Location:
Cape Coral, FL

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Cliff Wallace was very nice and friendly. He was also very helpful. I changed my mind on how much space to rent on the truck and he immediatly assisted me.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
My driver was very nice and polite. I wish I could remember his name to show recognition to him.

The space on your truck was:
Too much

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
I was nervous about how much space to use. I ordred a little more than what I needed, but its better to have more than not enough.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
I have been in the customer service industry for over 25 years, and I expect good service. I received it from all at Movex. Thanks!

What can we improve?
Just keep chuggin' along. I can't think of any improvemnets.

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Referred by a friend

> June 26, 2008 Survey

Name:
G.

Origin Location:
Dearborn Heights, MI

Destination Location:
Cape Coral, FL

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Cliff Wallace was very nice and friendly. He was also very helpful. I changed my mind on how much space to rent on the truck and he immediatly assisted me.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
My driver was very nice and polite. I wish I could remember his name to show recognition to him.

The space on your truck was:
Too much

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
I was nervous about how much space to use. I ordred a little more than what I needed, but its better to have more than not enough.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
I have been in the customer service industry for over 25 years, and I expect good service. I received it from all at Movex. Thanks!

What can we improve?
Just keep chuggin' along. I can't think of any improvemnets.

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Referred by a friend

> June 26, 2008 Survey

Name:
Jennifer J.

Origin Location:
Tucson, AZ

Destination Location:
Saline, MI

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Ken Kwoka did a great job answering my questions and dealing with our issues. The only comment I might have was promptness in returning phone calls, but I think that has more to do with client load than negligence.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Your driver was:
Very Polite

Comments about your driver:
Wafeeq was fabulous. he was very nice, knowledgeable and helpful. He kept us well informed and made adjustments to his schedule based on our needs. He is a great driver and I would highly recommend you keep him contracted as long as you can.

The space on your truck was:
Just right

How was the Movex price for your move?
Just as expected.

Comments about spacing and pricing?
Good rate for the space based on the truck quality and equipment provided, especially considering gas prices.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
Customer service and drivers.

What can we improve?
Offering services like shipping a car up front - something I didn't know you provided and could have used.

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Moving Equipment available on the truck

> June 26, 2008 Survey

Name:
Sandra U.

Origin Location:
Cheektowaga, NY

Destination Location:
Layton, UT

When you called Movex, did you:
Wait minimal time before speaking to a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Scott Good did a great job with answering questions and responding to emails.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
Fast Eddie was very personable and easy to work with. He does his job well.

The space on your truck was:
Just right

How was the Movex price for your move?
Just as expected.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
It was the best move we've done.

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Price

> June 25, 2008 Survey

Name:
Alison M.

Origin Location:
Gainesville, FL

Destination Location:
Fairfax, VA

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Your driver was:
Very Polite

Comments about your driver:
Veronica was AMAZING! She built us an upper deck for all of our boxes and helped us strap down some of our heavier furniture. Everything arrived intact, thanks to her.

The space on your truck was:
Not Enough

How was the Movex price for your move?
Just as expected.

Comments about spacing and pricing?
We would not have had enough space if not for the upper deck that our driver made for us out of beams and plywood.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
9

What did we do best?
Provided everything necessary for loading the truck

What can we improve?
We would have appreciated knowing earlier when the shipment would be delivered to our new address, as we had to scramble to assemble a team of people to help unload at the last minute.

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Movex does the driving

> June 25, 2008 Survey

Name:
Anna L.

Origin Location:
Cambridge, MA

Destination Location:
Pearland, TX

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Your driver was:
Very Polite

Comments about your driver:
Jim was great--very helpful and friendly.

The space on your truck was:
Just right

How was the Movex price for your move?
I saved money by using Movex

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
8

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Referred by a friend

> June 24, 2008 Survey

Name:
Rodney T.

Origin Location:
Moab, UT

Destination Location:
Wright, KS

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Not Polite

The space on your truck was:
Too much

How was the Movex price for your move?
Just as expected.

Comments about spacing and pricing?
The space was to much but I choose to have the whole truck rather than share one.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
9

What did we do best?
No added fees, Ramp provided, dolly provided.

What can we improve?
in question 16 below it was a combination of price and equipment available on the truck.

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Price

> June 23, 2008 Survey

Name:
Gloria W.

Origin Location:
Burton, MI

Destination Location:
Sheridan, WY

When you called Movex, did you:
Wait minimal time before speaking to a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Kara was very helpful even when i called with what must have sounded like the stupidest questions. I really appreciated all the help.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
Larry was very helpful with the really heavy stuff that i could not move on my own. He was a joy to have gotten to know.

The space on your truck was:
Too much

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
I just wish there was a return on the space i did't use. Other then that it was perfect.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
Everything.

What can we improve?
Have more people like Larry and Kara working for you.

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Other