> August 6, 2008 Survey

Name:
Lori I.

Origin Location:
Chandler, AZ

Destination Location:
Tamarac, FL

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Adam Fleisher was excellent

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Your driver was:
Very Polite

Comments about your driver:
Joe King was fantastic!

The space on your truck was:
Just right

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
Everything was perfect

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Used Movex Before

> August 6, 2008 Survey

Name:
Placido F.

Origin Location:
Sacramento, , CA

Destination Location:
Montevallo, AL

When you called Movex, did you:
Wait minimal time before speaking to a representative?

Your Movex representative was:
Select One , Very Friendly

Comments about your Movex representative:
Linda was very helpful and very courteous.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
Geno, was extremely helpful, polite and very professional.

The space on your truck was:
Just right

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
Very reasonable. All of our furniture did not fit, however, we just had too much.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
9

What did we do best?
Being helpfuul when needed.

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Referred by a friend

> August 6, 2008 Survey

Name:
Mike K.

Origin Location:
Hellertown, PA

Destination Location:
Auburn, AL

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
It was terrific to have the phone answered by a live person each time I called rather than being dragged thru an impersonal selection menu.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Your driver was:
Very Polite

Comments about your driver:
Our driver, Cecil, was fantastic. He was very helpful to us.

The space on your truck was:
Not Enough

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
Somehow, between our representative and myself, we underestimated the space we would need. Fortunately, we were able to compensate with additional vehicles on hand, but it was a close call.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
8

What did we do best?
Customer service: clarity and quality of communication; pricing; and most important, providing easy access to real people when we called.

What can we improve?
better estimating the space we needed to move all our belongings

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Movex does the driving

> August 6, 2008 Survey

Name:
Chris M.

Origin Location:
Columbia, MO

Destination Location:
Bend, OR

When you called Movex, did you:
Wait minimal time before speaking to a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
no

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Your driver was:
Very Polite

Comments about your driver:
Bob was very professional and pleasant.

The space on your truck was:
Just right

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
I found another mover that was about 10% less expensive. However, Movex was able to accommodate my schedule better. I feel you service is a good value.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
9

What did we do best?
The move went smoothly.

What can we improve?
Give customers a chart that explains the process you go through. Maybe even a checklist with all the things they need to do that they can print out use as a guide through the moving process.

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Referred by a friend

> August 5, 2008 Survey

Name:
Kim G.

Origin Location:
Woodland Hills, CA

Destination Location:
St. Pete, FL

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Great to talk to and very knowledgeable. I got quick answers to all of my questions. Everything was handled very professionally.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Polite

The space on your truck was:
Just right

How was the Movex price for your move?
I saved money by using Movex

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
9

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Price

> August 4, 2008 Survey

Name:
Amy S.

Origin Location:
Jefferson City, MO

Destination Location:
Colorado Springs, CO

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Select One , Very Friendly

Comments about your Movex representative:
He was very helpful, patient, and explained everything in detail. Thanks

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
He was kind, helpful, and careful to deliver just when we needed him to

The space on your truck was:
Too much

How was the Movex price for your move?
Just as expected.

Comments about spacing and pricing?
I knew we had a bit of extra room, and I wanted it that way incase we were not able to pack well ourselves

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
Info was GREAT, and EVERYONE working for you was very kind and helpful

What can we improve?
Not much

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Price

> August 4, 2008 Survey

Name:
Joseph J.

Origin Location:
elkhart, IN

Destination Location:
cedar creek, TX

When you called Movex, did you:
Wait minimal time before speaking to a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
absolutely great

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Your driver was:
Very Polite

Comments about your driver:
Dave was absolutely wonderful, most polite and helpful, a joy to work with

The space on your truck was:
Just right

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
cheaper than renting a truck and driving ourselves, considering the price of gas

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
everything

What can we improve?
nothing

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Movex does the driving

> August 3, 2008 Survey

Name:
S.

Origin Location:
Bowie, MD

Destination Location:
Colorado Springs, CO

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Very friendly and called back to check in with me.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
He was awesome and helped me unload a few items.

The space on your truck was:
Just right

How was the Movex price for your move?
Higher than expected.

Comments about spacing and pricing?
It was higher than I thought and I did find some cheaper, but I was more than satisfied with the service and will keep the company in mind for future relocations. I have already told friends and family.

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
Customer Service was excellent

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Price

> August 2, 2008 Survey

Name:
valerie p.

Origin Location:
vero beach, FL

Destination Location:
fayetteville, AR

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
kristen was amazing!!!! she was so helpful and plesant!!! i would definatley make it a point to only use her as my rep everytime i book!

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
I wasnt at the pick up or delivery. My brother was at both and said our driver was so nice and helpful!

The space on your truck was:
Just right

How was the Movex price for your move?
I saved money by using Movex

Comments about spacing and pricing?
the pricing was AMAZING!!!! so perfect and cheaper than doing the driving myself!!!!!!! i was sooo thrilled my mom and i agree that we will never use anyone else!

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
everything!!!! from the initial phone call to the final move everything was perfect!!! after using movex i can't imagine going anywhere else without you!

What can we improve?
im not sure you can! things were fantastic!

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Other

> August 2, 2008 Survey

Name:
Susan H.

Origin Location:
Groton, MA

Destination Location:
Lufkin, TX

When you called Movex, did you:
Immediately speak with a representative?

Your Movex representative was:
Very Knowledgeable, Very Friendly

Comments about your Movex representative:
Always returned my phone calls in a short amount of time.

After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day?
yes

After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department?
yes

Did you receive a call from your driver before pickup?
yes

Did you receive a call from your driver before delivery?
yes

Was the truck equipped as Movex described?
Furniture Blankets,Ramps,Furniture Dolly,Straps

Your driver was:
Very Polite

Comments about your driver:
A sweetheart.

The space on your truck was:
Just right

How was the Movex price for your move?
I saved money by using Movex

On a scale of 1 - 10, (with 10 being best), how did Movex do overall?
10

What did we do best?
Communication

Would you recommend Movex to a friend or family member?
yes

Why did you choose Movex?
Other